1. General & Disclaimer
1.1. In these Terms & Conditions (“T&Cs”), “We”, “Us”, “Our”, “Catering Parts”, ‘cateringparts.com.au’ or “info@cateringparts.com.au” means Coreserve Australia Pty Ltd (36 608 964 067 ABN ), its subsidiaries and associates (unless otherwise stated).
1.2. This website, and our online store (our “Website”), is a channel for customers to place orders for products we have available for purchase.
1.3. We will not be liable if, for any reason, the Website is not available at any time, for any period of time. We reserve the right to limit or restrict access to certain functionality, webpages, or the entirety of the Website.
1.4. While the information contained in the Website is believed to be accurate and current, it is provided by Catering Parts in good faith on an "as is" basis. Catering Parts its directors, officers or employees make no representation or warranty as to the reliability, accuracy or completeness of the information contained on the Website, and none of them accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained in the Website.
1.5. You may have rights under Australian Consumer Law, and these T&C’s do not exclude any rights you have under Australian Consumer Law, or any applicable state/territory legislation.
1.6. To the extent (if any) that the content of the website does not satisfy the laws of a country other than Australia, it is not directed to persons in those countries and they should not use the website.
2. Acceptance
2.1. The Catering Parts website and online store (collectively, our “Website”) is owned and operated by Coreserve Australia Pty Ltd(ABN 36 608 964 067)
2.2. Access and use of the Catering Parts website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out herein (our “T&Cs”). You should read them thoroughly before using our website and online store, or any goods and services provided through our website (collectively, our “Services”). Your use of the Catering Parts website constitutes your agreement to the T&Cs.
2.3. Catering Parts reserves the right to amend the T&Cs at any time and without notice to you. Catering Parts may change the T&Cs from time to time, and your continued use of the Catering Parts Website after any amendment becomes effective constitutes an agreement by you to abide, and be bound by, the T&Cs, as so amended. We will always publish a link to our current T&Cs from the website homepage at www.cateringparts.com.au
2.4. These Terms & Conditions shall be governed by and construed in accordance with the laws of the state of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of the state of New South Wales, Australia.
3. Capacity
3.1. The Products available on the Website are only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years and any other persons who are legally prohibited from entering into binding contracts.
4. Orders, Pre-Orders, Pricing & Availability
4.1. Prices displayed within this Website are shown in Australian dollars (AUD) and exclude GST where applicable. Once logged in as a Catering Parts approved wholesale customer prices are displayed excluding GST and this is clearly displayed. Pricing on a product detail webpage does not include delivery charges (if applicable). Please read the Delivery Information contained within this website for more information regarding delivery charges.
4.2. Unless otherwise stated, product and accessories shown in a product image are not included in the price. You may purchase or find more information about these products by using the “search” section on a product detail webpage.
4.3. Any Order placed by You in the manner described in this website is an offer to purchase a particular Product for the price (including the delivery and other charges and taxes) specified in this Website at the time you place your order on these Terms & Conditions.
4.4. Catering Parts reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.
4.5. Pre-orders are offered before a product is available to the general public, and/or at our store. This allows customers to secure high-demand items before they sell out.
4.6. Pre-orders are subject to delayed delivery, and the expected delivery time-frames will be outlined on the individual product page. However, we cannot guarantee delivery dates for pre-orders as we often haven't received the full stock allocation from the manufacturer. In the rare case that for any reason a pre-order cannot not be fulfilled, you will be notified, and a full refund will be issued.
4.7. Prices of products and services, as well as delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability. All pricing on our website is available online only, and is not transferable in-store, or vice versa, on occasion where pricing differs between the two.
4.8. Prices displayed on this website are exclusive of GST applied at the rate of 10%. You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any product or services acquired or ordered by you from this website.
5. Payment
6.1. Payment is required at the time of purchase and placement of your order. Payment is charged/debited at the end of the complete check-out process. You will not be charged prior to the final step, and can choose not to proceed at any time before payment is taken.
6.2. We accept payment via Visa, Mastercard, PayPal. You must comply with the applicable T&Cs of these providers.
7. Fraud Protection
7.1. Catering Parts carries out activity to protect you, and our interests, from fraudulent orders and payments. A Catering Parts team member may contact you directly as part of this protection process.
7.2. If Catering Parts determines an order is potentially fraudulent, we will not dispatch goods until we are satisfied that cardholder identification has been achieved and our Fraud Protection Process has been completed.
7.3. If you believe you have been a victim of a fraud, please contact our Fraud Protection Officer in writing at info@cateringparts.com.au. Please ensure the subject line of your email is “Attn: Fraud Protection Officer” so we can prioritise and escalate appropriately.
8. Refunds
8.1. Please read the Returns policy contained within this website for refund details. Our Returns Policy outlines the circumstances that a refund will be available to you.